Frequently Asked Questions (FAQ)

You can find the most frequently asked questions here, just click on the + on the right of the question to expand to reveal the answer. If your question is not listed here or you require further assistance please do not hesitate to contact me at [email protected]

My working hours are 9am til 5pm Monday - Friday so any queries out of these hours may not be responded to until the next working day

A house collar is a single loop collar that is slipped over your dog's head and adjusted to fit. A house collar can be worn at all times with your dog's ID tags but is not recommended to be used as walking out collar

A martingale collar is a specially designed walking collar made with two loops. The back loop goes over the dog's head and is adjusted to fit, the front loop has the D ring for attaching a lead and will gently tighten if your dog pulls.

Click here for the how to fit a martingale collar guide

The difference between the full martingale collar and the half martingale is the width of the front loop. The front loop of the full martingale is the same width as the back loop of the collar whereas with the half martingale the front loop is a thinner width than the back loop of the collar

Functionality wise there is no difference but if your dog wears both a house collar and a martingale collar when on walks you may prefer to opt for the half martingale style to reduce the bulk around the neck

The half martingales are made with a velvet covered front loop to match the colour of the lining of the collar and the full martingales are made with the same patterned fabric on the front loop as the rest of the collar

Click here for the how to fit a martingale collar guide

There are a few ready made items on the website but more are made to order.

You can follow the various categories in the online shop to browse items and each listing will have all the information in the main description with how to order

You can also view the fabrics for collars, fleece items and woven waterproof patterened coats within the fabrics gallery

You can find the guides on how to measure your dog here

Please ensure your measure your dog and not an existing garment

For stock items I aim to post between 1-3 working days. Due to the Covid-19 situation there may be some delays on postage. Please read the Covid-19 updates here

The turnaround times for made to order items differs with the item. You can find the turnaround times within the individual product listing and they are also with the listing dropdown menus that you have to agree to before you can continue with your order. I am unable to rush through orders so please take the turnaround times into consideration before ordering

When I start making orders I will send out a processing email. You will then know that your order is being started and can expect a follow up email once it is ready/shipped

The turnaround times are how long it will be for the items ready for shipping. These do not include the delivery times 

There may be occasions where there are delays to the stated turnaround times, for example nearing Christmas when order volume is increased. Please bear this in mind and please do not chase for updates on orders that are not overdue as this may cause delays

The website always sends out an automatic order confirmation email with every order that is received. The email will be sent to the email address that has been input when placing your order. Please check that you have entered your email address correctly. Mistakes can easily happen but the website will not flag if an incorrect email address has been entered.

If you do notice that you have entered the wrong email address then please drop me an email at [email protected] and I will update this on the order for you so you won't miss out on any further emails

If your email address is correct on the order then please check your spam folder as quite a lot the order confirmation emails sneak in there. Please add to your email address list to make sure you don't miss out on important updates

Unfortunately not, in the rare instance of loss or damage then all orders must be sent out on a signed for service for claims purposes. You can select a different delivery address for your order or special instructions for delivery at the checkout if needed

Royal Mail 1st Class is usually next day but can take between 1-3 days

Royal Mail 2nd Class is usually a 48hr service but can take 2-5 days

These current delivery times have been overruled by the Covid-19 situation as Royal Mail are experiencing significant delays. Due to this an order cannot be claimed as lost until after 14 working days for 1st Class and 20 working days for 2nd class. Working days are Monday - Friday

If you have still not received your order and your delivery reference number has no information (this can be found in your despatch email) then please contact [email protected]

All the collar fabrics can be found in the gallery here

All the fleece fabrics can be found in the gallery here

All the patterened woven waterproof coat fabrics can be found in the gallery here

All the other fabrics can be found within the individual product listing images. I'm sorry but due to the sheer volume of fabrics I am unable to send individual photos of different fabrics out and everything can be viewed on the website

I run a loyalty card scheme. When you place your first order you will be sent a loyalty card and then stickers for your loyalty card on each subsequent order. When your card is full you can claim for £5 discount. Please contact me at [email protected] when your card is full and provide the loyalty card ID number so that I can activate your discount code

Please contact [email protected] as soon as possible if you need to amend your order in any way.

If your order is already in the processing stage then no amendments can be made 

Yes, I can add a harness hole in the coats. You will need to measure as per the diagram in the listing to find the measurement for your hole and add this to the dropdown box in the coat listing when placing your order. The harness holes are made to run vertically along the back seam of the coat only.

If you are ordering a snood neck coat and would prefer a hole to be made in the neck rather than in the back seam of the coat then you can add a comment to state 'neck hole for collar' in the harness hole box instead

I'm sorry but due to my current workload I am no longer taking on any new wholesale orders

Yes, I have no re-opened my European shipping and ship to Rest of World Countries

Please be aware that overseas orders may be subject to customs charges and are the responsibilty of the customer to pay

There may also be delays within shipping overseas due to customs that are out of my control. Overseas orders are sent via a fully tracked service and the tracking number is sent in the shipping email so you are able to track your item at all times. 

I am sorry but due to the sheer volume of donation requests I receive I have made the decision to support a selection of designated rescues/charities with specific collars and items made to raise funds for these on the website

Collars can be made for most breeds of dogs. The smallest width of collar is 1" so please bear that in mind when ordering

Coats are specifially for sighthounds. I have had customers purchase whippet coats for other breeds such as cockerpoos but I cannot guarantee that these will be a perfect fit for dogs other than sighthounds

I'm sorry but due to the bespoke nature of these items I do not offer returns on made to order goods. This is also stated within the terms & conditions on the website.

I run an Izzy & Finn's Buy & Sell page on Facebook and you are more than welcome to re-sell your Izzy & Finn's merchandise on there. This page is only for the resale of Izzy & Finn's items and not a general selling page

I am sorry but due to my workload I am unable to prioritise or rush through orders so please take the turnaround times into consideration before placing your order. The turnaround times can be found in each individual item listing

If an order consists of both stock items and made to order items then the whole order will be shipped together when the made to order items are completed.

If you require stock items sooner then please place a separate order for these items

All the coats and jammies are made to order and I do not hold stock of these.

In the event any stock of these items becomes available then it will be listed within the Izzy & Finn's buy and sell Facebook group

All the pictures of fabrics can be found either in the galleries or in the individual items listings. 

These pictures are as accurate a representation as possible taking into consideration that colours can appear differently on different screens.

I cannot provide any further pictures of fabrics as not all fabrics are held in stock and due to my workload it takes too much time out of my day to assist with further pictures 

If you wish to see the fabrics against a contrasting colour or lining then I suggest taking a screenshot of the fabric and using an app such as photo grid for a side by side comparison. I cannot provide this for you 


Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. For further information please refer to the colour disclaimer here

When the collars are brand new they may be stiff at first but will loosen up slightly with wear and washing

It is always best to adjust the collar by pushing the top layer of fabric through the metal slider than to pull the slider across all the layers of fabric. This is gentler on the collar and will help it stay in pristine condition for longer

With all collar orders a collar care card along with adjusting instructions is sent out. You can view the information here

It is important that a martingale collar is fitted correctly to ensure that your dog is safe and secure

With every collar order there is a diagram on the back of the collar care card which shows how to safely fit a martingale collar. You can also find the information here