Izzy & Finn's Privacy Policy

Last updated: 31 October 2026

Welcome to Izzy & Finn's Hound Boutique!

Your privacy is important to me. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, browse my products, place an order or contact me.

I am committed to respecting your privacy and handling your personal information responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who Am I

Izzy & Finn's Hound Boutique is owned and operated by Felicity Millin, a sole trader based in Leicestershire, United Kingdom.

Throughout this policy, references to "I", "me", "my" and "we" refer to Izzy & Finn's Hound Boutique.

Website: www.izzyandfinns.co.uk

If you have any questions about this Privacy Policy or how your personal information is handled, please contact me through the website contact form.

2. What Personal Information I Collect

When you visit my website, contact me or place an order, I may collect the following information:

Personal and contact information

  • Your name.

  • Your billing and delivery address.

  • Your email address.

  • Your telephone number, where provided.

Order information

  • Details of the products you purchase.

  • Measurements and sizing information supplied when ordering bespoke or made-to-order items.

  • Fabric, colour and product customisation choices.

  • Order history and transaction details.

  • Any special instructions or comments you provide with your order.

Payment information

Payments are processed through third-party payment providers, such as PayPal, Stripe & Klarna

I do not intentionally collect or store your full payment card details. Payment information is handled securely by the relevant payment provider in accordance with their own privacy policy.

Website usage information

When you visit my website, certain technical information may be collected automatically, including:

  • Your IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited and how you navigate the website.

  • Website usage and cookie information.

This information helps me understand how visitors use my website and how I can improve your shopping experience.

3. How I Use Your Personal Information

I only use your personal information where there is a legitimate reason to do so.

Your information may be used to:

  • Process and fulfil your orders.

  • Make and personalise your made-to-order products.

  • Arrange delivery of your purchases.

  • Send order confirmations, dispatch notifications and tracking information.

  • Contact you about your order or respond to enquiries.

  • Process refunds, returns and cancellations.

  • Provide customer service and after-sales support.

  • Keep accurate business, accounting and tax records.

  • Improve my website, products and services.

  • Send newsletters, new product announcements and special offers where you have agreed to receive them or where the law otherwise permits.

  • Meet legal and regulatory requirements.

I will never sell your personal information to third parties.

4. The Legal Reasons for Processing Your Information

Under UK data protection law, I must have a lawful reason for using your personal information.

These reasons include:

Contractual necessity

Processing your information to accept, manage and fulfil your order, including making your products and arranging delivery.

Legal obligations

Keeping financial and transaction records and complying with applicable tax, accounting and other legal requirements.

Legitimate interests

Running and improving my business, responding to customer enquiries, maintaining website security and keeping appropriate business records, provided these interests do not override your rights.

Consent

Sending certain marketing communications and using non-essential cookies or similar tracking technologies where your consent is required.

You can withdraw your consent at any time.

5. Who I Share Your Information With

To operate my business and fulfil your orders, I may need to share relevant information with trusted third-party service providers.

These may include:

Payment providers

Payment services such as PayPal, Stripe and Klarna which process payments and refunds securely.

Delivery companies

Royal Mail, Evri and other delivery providers where necessary to deliver your purchases. They will receive the information required to fulfil your delivery.

Website and hosting providers

The companies who provide my website platform, hosting, online shop and related technical services may process personal information on my behalf.

Website analytics

I may use services such as Google Analytics to understand website traffic and improve the website. These services may collect information through cookies and similar technologies where enabled.

Professional advisers and authorities

Where necessary, I may share information with accountants, professional advisers, insurers or relevant authorities to meet legal obligations or protect my business.

All third-party providers are expected to handle your information securely and in accordance with applicable data protection requirements.

6. International Customers and Overseas Data Transfers

Although my business is based in the UK, I am happy to ship orders internationally to specific countries.

When placing an overseas order, your delivery information may need to be shared with international delivery providers, customs authorities or other relevant organisations to ensure your parcel reaches you.

Some of the third-party services I use may also process information outside the UK.

Where personal information is transferred internationally, I will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation.

7. How Long I Keep Your Information

I only keep personal information for as long as necessary for the purposes for which it was collected.

Some information must be retained for legal, accounting and tax purposes.

In general:

  • Order and financial records will normally be retained for up to six years to meet applicable business and tax record-keeping requirements.

  • Customer correspondence will be kept for as long as reasonably necessary to deal with enquiries, orders or any related issues.

  • Marketing information will be retained until you unsubscribe or withdraw your consent, subject to any necessary records of your preferences.

  • Website analytics information will be retained in accordance with the settings and retention policies of the relevant analytics provider.

Once information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Cookies and Website Tracking

My website uses cookies and similar technologies to help it function correctly and improve your browsing experience.

Cookies are small text files stored on your device when you visit a website.

They may be used to:

  • Remember items in your shopping basket.

  • Help the website function correctly.

  • Remember certain website preferences.

  • Understand how visitors use the website.

  • Help improve website performance.

Some cookies are essential for the website to operate. Others, such as analytics or advertising cookies, are not essential.

Where required by law, I will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the website's cookie settings, where available, or through your browser settings.

Please be aware that disabling essential cookies may affect some website functions, including the shopping basket and checkout.

9. Email Marketing and Newsletters

If you sign up to receive my newsletter, I may use your email address to send you information about:

  • New products and designs.

  • New fabrics and collections.

  • Special offers and promotions.

  • News and updates from Izzy & Finn's Hound Boutique.

I will only send marketing emails where I have an appropriate legal basis to do so.

You can unsubscribe at any time by clicking the unsubscribe link included in my emails or by contacting me directly.

Unsubscribing from marketing emails will not affect important communications relating to an order you have placed.

10. Keeping Your Information Secure

I take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

This includes using appropriate website security measures and trusted third-party service providers.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

11. Your Rights Under Data Protection Law

You have several rights regarding the personal information I hold about you.

These include:

The right to access: You can request a copy of the personal information I hold about you.

The right to rectification: You can ask me to correct inaccurate or incomplete information.

The right to erasure: You can request that your personal information is deleted in certain circumstances.

The right to restrict processing: You can ask me to limit how your information is used in certain circumstances.

The right to data portability: You may request certain personal information in a commonly used, machine-readable format where this right applies.

The right to object: You can object to certain types of processing, including processing based on legitimate interests and direct marketing.

The right to withdraw consent: Where I rely on your consent, you can withdraw it at any time.

Please note that these rights are subject to certain legal conditions and exceptions. For example, I may need to retain some order and financial information to comply with legal requirements even if you request its deletion.

To exercise any of your rights, please contact me through the website contact form.

I aim to respond to valid requests within the time limits required by data protection law.

12. Third-Party Websites

My website may contain links to other websites, including social media platforms, payment providers and external services.

If you follow these links, you will be leaving my website.

I am not responsible for the privacy practices or content of third-party websites. I recommend reading their individual privacy policies before providing them with any personal information.

13. Children's Privacy

My website and products are intended for adults purchasing products for their pets.

I do not knowingly collect personal information directly from children under the age of 13.

If I become aware that personal information has been collected from a child without appropriate authorisation, I will take reasonable steps to delete it.

14. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, services or applicable legislation.

Any updates will be published on this page, together with the revised date at the top.

I recommend checking this page occasionally to ensure you are happy with how your information is being handled.

15. Contact Me

If you have any questions about this Privacy Policy, how your information is used, or would like to exercise your data protection rights, please get in touch.

Izzy & Finn's Hound Boutique

Owned and operated by Felicity Millin

Website: www.izzyandfinns.co.uk

16. Making a Complaint

If you are unhappy with how I have handled your personal information, please contact me in the first instance so I have an opportunity to address your concerns.

You also have the right to complain to the UK's Information Commissioner's Office (ICO).

Website: https://ico.org.uk/make-a-complaint/

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Thank you for shopping with Izzy & Finn's Hound Boutique. Your trust is important to me, and I am committed to treating your personal information with care and respect.