Terms & Conditions
Last updated: 31 October 2026
Welcome to Izzy & Finn's Hound Boutique!
Thank you for visiting my site. I take great pride in creating handmade clothing and accessories for sighthounds and their owners, and I want every customer to enjoy a positive shopping experience.
Please take a moment to read the following Terms & Conditions before placing an order. By purchasing from my website, you acknowledge that you have read and understood these terms.
These Terms & Conditions are intended to comply with applicable UK consumer legislation, including the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. About Izzy & Finn's Hound Boutique
Izzy & Finn's Hound Boutique is owned and operated by Felicity Millin, a sole trader based in Leicestershire, United Kingdom.
All prices displayed on the website are in GBP (£), and products are handmade in the UK unless otherwise stated.
I sell a range of sighthound clothing and accessories, including:
Handmade collars and leads.
Sighthound coats, jumpers, tankies and pyjamas.
Bandanas, snoods and accessories.
Pet blankets and other handmade products.
3D Printed items
2. Placing an Order
Orders can be placed directly through the online shop.
Please ensure that you carefully check your order before completing your purchase, including:
Product type and style.
Size and measurements.
Fabric and colour choices.
Hardware and fastening options.
Any additional customisation or personalisation.
The majority of my products are made to order
Once your order has been placed, you will receive an order confirmation by email. Please check your junk or spam folder if you cannot find it.
It is your responsibility to ensure that the email address entered at checkout is correct.
If you notice an error in your order, please contact me as soon as possible. I will always do my best to help, although changes cannot be guaranteed once an order has entered production.
A contract for your order is formed when I confirm acceptance of your order.
I reserve the right to decline an order where there is a genuine reason, such as an obvious pricing error, stock availability issue or inability to fulfil the requested product. If payment has already been taken, a full refund will be arranged.
3. Handmade and Made-to-Order Products
The products at Izzy & Finn's Hound Boutique are handmade individually rather than mass-produced.
As a result, slight variations may occur between products, including:
Fabric pattern placement.
Stitching and finishing details.
Minor differences in dimensions.
Fabric texture and appearance.
These small variations are a natural part of handmade production and do not necessarily indicate a fault.
Where products are made using customer-selected fabrics, measurements or personalisation options, the finished item will be created according to the specifications supplied at the time of ordering.
Please ensure all selections are correct before completing your purchase.
4. Sizing and Measurements
Correct measurements are essential when ordering collars, coats, jumpers, tankies and other fitted garments.
I provide measuring guides on my website to help you obtain accurate measurements for your dog.
Please ensure that you:
Measure your dog rather than an existing garment.
Follow the measuring instructions provided for each product.
Double-check all measurements before submitting your order.
Select the correct size and options at checkout.
Made-to-order garments and collars are created using the measurements and specifications supplied by the customer.
If incorrect measurements are provided, the resulting product may not fit as expected. I cannot accept responsibility for an incorrect fit resulting from inaccurate measurements supplied by the customer, provided the item has been made in accordance with the agreed specifications.
If you are unsure about sizing, please contact me before ordering and I will be happy to help.
Products for other breeds
My coats and fitted garments are specifically designed for sighthounds. Although customers sometimes purchase them for other breeds, I cannot guarantee that the fit will be suitable for dogs outside the intended design.
Please contact me before ordering if you are unsure.
Nothing in this section affects your statutory rights if an item is faulty, not as described or otherwise does not meet the requirements of consumer law.
5. Prices and Payment
All prices are displayed in GBP (£).
Prices may be changed at any time, but any changes will not affect orders that have already been accepted.
Payment must be completed at checkout before an order can be processed.
Available payment methods will be displayed at checkout. Payments are processed securely through the relevant third-party payment provider.
If a pricing error is discovered, I reserve the right to contact you before accepting the order. If an order cannot be fulfilled at the displayed price, you will be offered the option to proceed at the correct price or receive a full refund.
6. Discounts and Promotional Offers
Occasionally, discount codes, promotional offers and special deals may be available.
Unless otherwise stated:
Discount codes must be entered at checkout.
Offers cannot be applied retrospectively to orders already placed.
Expired promotional codes cannot be used.
Discount codes cannot be exchanged for cash.
Only one discount code may be used per order unless otherwise specified.
Promotional offers may be subject to specific terms and expiry dates.
I do not routinely offer discounts for multiple-item purchases.
7. Processing Times and Despatch
Most of my products are made to order, and processing times vary depending on the item.
Ready-to-wear products
I aim to despatch ready-to-wear items within 1–3 working days of receiving your order.
Made-to-order products
The current estimated turnaround for most made-to-order products is approximately three weeks, unless a different processing time is stated in the individual product listing.
These are estimated processing times rather than guaranteed delivery dates. Turnaround times do not include shipping.
If there is an unexpected delay, I will contact you to provide an update.
If your order contains a mixture of ready-to-wear and made-to-order products, the entire order will normally be despatched together once all items are completed.
If you require ready-to-wear items sooner, please place them as a separate order.
8. Delivery
All orders are despatched from the United Kingdom.
UK deliveries
UK orders are sent using a tracked delivery service, normally Royal Mail Tracked or Evri Tracked. This is chosen by the customer at the point of order via the shipping page.
Free UK delivery is available on qualifying orders over £150
International deliveries
Overseas orders are normally despatched using Royal Mail Tracked services.
Delivery charges and available options will be displayed at checkout.
Once your order has been despatched, you will receive a shipping notification containing tracking information where available.
Please ensure your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address, please contact me immediately so I can try to correct it before despatch.
If a parcel is returned because an incorrect address was provided or it was not collected, I will contact you to discuss the available options.
Any additional postage costs for re-despatch may be payable by the customer where the original delivery failure was caused by incorrect information supplied by the customer or failure to collect the parcel.
I remain responsible for ensuring that goods are delivered to you in accordance with applicable consumer law.
9. Delivery Delays and Missing Parcels
Although I use tracked delivery services, delays can occasionally occur.
If your parcel appears to be delayed, please check the tracking information supplied in your despatch email.
If your order has not arrived within 10 working days of the expected delivery date, please contact me so I can investigate with the relevant delivery company.
I will assist with any delivery enquiries and take appropriate steps to resolve missing or undelivered parcels.
Please note that responsibility for the goods remains with me until they are received by you or by someone you have nominated to receive them, subject to the applicable legal rules.
Nothing in this section limits your statutory rights regarding delayed, missing or undelivered orders.
10. International Orders and Customs Charges
International orders may be subject to import duties, customs charges, VAT or other local taxes imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
I have no control over customs processing times or charges imposed by overseas authorities.
Please check your country's import requirements before placing an international order.
11. Colour and Fabric Variations
I make every effort to ensure that product photographs and fabric images accurately represent the colours and appearance of the items available.
However, colours may appear slightly different depending on:
Your computer monitor or mobile device.
Screen brightness and display settings.
Browser settings.
Lighting conditions when photographs are taken.
Natural variations between fabric batches and dye lots.
Fabric patterns may also be positioned differently on individual handmade products.
Please be aware that two fabrics with the same colour name may not necessarily be identical in shade.
These natural and screen-related variations are not automatically considered faults.
However, if a product is materially different from its description or does not meet the requirements of consumer law, your statutory rights will apply.
12. Returns, Cancellations and Refunds
I want you to be happy with your purchase, but I understand that sometimes things do not work out as expected.
Your cancellation and return rights depend on the type of product purchased.
Order Changes or Cancellations
If you need to amend or cancel an order please notify me ASAP. I cannot guarantee an order can be changed if it is already in production
Some products are made specifically to your individual requirements.
Under the Consumer Contracts Regulations, the usual 14-day change-of-mind cancellation right does not apply to goods made to the customer's specifications or clearly personalised.
This may include products made to individual measurements or with specific bespoke combinations of fabrics, materials or personalisation.
Where this exemption applies, the product cannot be returned simply because you have changed your mind or supplied incorrect measurements.
However, this exemption does not automatically apply to every product described as made to order. Where a product does not qualify for the exemption, the usual statutory cancellation rights continue to apply.
This exclusion does not affect your rights if an item is faulty, damaged, incorrectly made or not as described.
Incorrect sizing
Please check your measurements carefully before ordering.
Where an item has been correctly made to the measurements and specifications supplied by the customer, an unsuitable fit resulting from incorrect customer measurements will not automatically qualify as a fault.
If you believe an item has been made incorrectly or does not match the measurements supplied, please contact me so I can investigate.
Faulty, damaged or incorrect items
If you receive an item that is faulty, damaged, incorrect or not as described, please contact me as soon as possible.
Please include photographs where appropriate so I can understand the problem and arrange a suitable resolution.
Under the Consumer Rights Act 2015, you have statutory rights which may include:
The right to reject faulty goods within 30 days for a refund.
The right to a repair or replacement after the initial 30-day period, where applicable.
The right to a price reduction or final right to reject in certain circumstances.
You will not be expected to pay return postage for goods that are confirmed to be faulty or incorrectly supplied.
Nothing in these Terms & Conditions removes or limits your statutory consumer rights.
Returns
Please refer to the Returns page on how to proceed with a return
Please do not send goods back without first contacting me.
13. Order Cancellations Before Despatch
If you wish to cancel an order before it has been despatched, please contact me as soon as possible.
I will do my best to accommodate your request.
Where a product is not exempt from the statutory cancellation rights, you retain those rights regardless of whether production has started.
Where an order consists of genuinely personalised or bespoke goods that qualify for the statutory cancellation exemption, cancellation rights may be restricted once the contract has been formed.
If I agree to cancel an order outside your statutory rights, any refund will be confirmed with you.
14. Care and Use of Products
Please follow the care instructions provided with your product or displayed on the website. Washing and care labels are sewn into garments. A collar care card is shipped with every collar order.
To help keep your items in good condition:
Follow the recommended washing instructions.
Check collars, leads and fastenings regularly for signs of wear.
Inspect stitching and hardware before use.
Ensure collars and garments fit correctly.
Remove damaged items from use.
Dog accessories are subject to normal wear and tear, and their condition should be checked regularly.
No collar, lead or garment should be assumed to be chew-proof or indestructible.
The owner is responsible for checking the suitability, fit and condition of products before and during use.
Nothing in this section excludes liability where a product is defective or unsafe.
15. Modifications Made by Third Parties
Once an item has been completed and supplied, I cannot guarantee that subsequent alterations will be suitable or safe.
Any modifications made by a third party are undertaken at the customer's own risk.
I cannot accept responsibility for damage or loss caused by alterations carried out by someone else.
16. Lost or Damaged Items
If an item is lost or damaged during delivery, please contact me so that I can investigate.
Where an item is damaged on arrival, photographs of the packaging and product are helpful.
Please contact me promptly where possible so that any delivery claim can be investigated efficiently.
I will work with you to resolve delivery problems in accordance with applicable consumer law.
17. Intellectual Property and Copyright
All original product designs, photographs, written descriptions, graphics, logos and website content belonging to Izzy & Finn's Hound Boutique remain my intellectual property unless otherwise stated.
You may not reproduce, copy, distribute, sell or use my original content or designs for commercial purposes without my prior written permission.
Purchasing an item does not transfer ownership of the intellectual property associated with its design.
Some products may feature designs or artwork created by third-party designers. These remain subject to their respective copyright and licensing conditions.
18. Website Availability and Accuracy
I make every effort to ensure that the website is accurate and available.
However, occasional errors, interruptions or technical problems may occur.
I reserve the right to update product descriptions, prices, photographs and website content where necessary.
Where a change affects an order that has already been accepted, I will contact you where appropriate.
I cannot guarantee uninterrupted access to the website at all times.
19. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
This includes liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of your statutory consumer rights.
Defective products where liability cannot legally be excluded.
Any other liability that cannot legally be limited or excluded.
I am not responsible for losses that are not reasonably foreseeable or for circumstances outside my reasonable control, subject to your statutory rights.
20. Events Outside My Control
Occasionally, circumstances outside my reasonable control may affect production or delivery.
These may include:
Severe weather conditions.
Postal or courier disruptions.
Supplier delays.
Power or internet outages.
Other unexpected events affecting normal business operations.
If such an event affects your order, I will contact you where possible and keep you informed.
Your statutory rights, including any rights to cancel where delivery is delayed, will remain unaffected.
21. Privacy and Personal Information
Your personal information is handled in accordance with my Privacy Policy.
Please refer to the separate Privacy Policy page on my website for information about how your details are collected, stored and used.
Your information will only be shared with relevant third parties where necessary to process your order, arrange delivery, process payments or meet legal obligations.
22. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you will also retain any mandatory consumer protection rights available to you under the laws applicable in your place of residence.
Nothing in these terms affects your statutory rights as a consumer.
23. Changes to These Terms & Conditions
I reserve the right to update these Terms & Conditions from time to time to reflect changes to my business, products or applicable legislation.
The latest version will always be published on this page, together with the date of the most recent update.
Any changes will not affect orders already accepted unless required by law or agreed with you.
24. Contact Information
If you have any questions about these Terms & Conditions, your order, sizing, returns or any other aspect of your purchase, please get in touch.
Izzy & Finn's Hound Boutique
Owned and operated by Felicity Millin
Leicestershire, United Kingdom
Website: www.izzyandfinns.co.uk
Please use the contact form on my website to get in touch.
Thank you for supporting my small business and choosing Izzy & Finn's Hound Boutique. Every order is appreciated, and I hope you and your hound love your purchase!