Shipping & Returns

I want you to be happy with your purchase, but I understand that sometimes things don’t work out as expected. Please read the following information about cancellations, returns and refunds.

Choosing the right size

Please take care when selecting your dog’s size and preferred options before placing your order. As most garments are made to order using fabrics purchased specifically for each item, any errors in your selections may result in wasted materials and unnecessary costs to the business. Please ensure that all details are carefully double-checked before completing your purchase.

Please refer to the relevant sizing guide and measuring instructions before ordering. If you’re unsure about anything, please get in touch before placing your order. I’m always happy to help

Where measurements are requested, particularly for personalised features such as harness holes, please check them carefully before submitting your order

Cancellations

If you wish to cancel an order please contact me via email as soon as possible. It may not be possible to cancel your order if it is already in production

Returns

If you wish to return an item, please contact us by email at [email protected] within 14 days of receiving your order

Unwanted items must be returned within 30 days of delivery and must be unused, unworn and in their original, resalable condition

Please note that orders with customised features such as harness holes, pet's names/ initials or address information are classed as bespoke and are therefore non-refundable unless proved to be faulty

Damaged or Missing Items

Great care is taken when preparing and packaging your purchases. However, if your order arrives damaged or any items are missing, please notify us by email within 7 days of delivery, providing photographic evidence where applicable so that we can investigate and resolve the issue. Please note that normal wear and tear, accidental damage or damage resulting from misuse or failure to follow care instructions would not normally be considered a manufacturing fault.

Returns Process

Once confirmation has been received that the return is accepted please package the goods securely and in the original packaging if possible. Please send the return to the following address

Izzy & Finn's Hound Boutique

86 Whitehill Road

Ellistown

Leicestershire

LE67 1EL

United Kingdom

No liability will be accepted for goods lots or damaged in transit so please ensure they are securely packaged and it is advisable to use a tracked service or courier for returns. Proof of postage cannot be accepted as proof of delivery. You are responsible for the cost of returning unwanted items unless we have agreed otherwise.

Once the goods have been received and inspected to ensure they are in resalable condition a refund will be processed to the original payment method of the order. Please note that delivery charges will not be refunded unless the goods are deemed to be faulty

Colour and fabric variations

I do my best to show fabrics and colours as accurately as possible on the website, however, colours can look slightly different depending on screen settings, lighting and device displays

As many of the fabrics are supplied in batches and sourced by different suppliers, minor variations in shade, pattern placement or fabric appearance may occasionally occur. Colour matching cannot be guaranteed and would not be accepted as a reason for a return

Please refer to the Colour Disclaimer page for further information

Need a little help?

If you have any questions about sizing, fabric choices or personalisation, please get in touch before ordering

I’d much rather help you get things right than leave you or your hound disappointed!

Thank you for supporting Izzy & Finn’s, and for choosing handmade clothing for your pointy dogs.